04 Jan Boarding Passes!
Do you hold onto your boarding passes while in transit?
THEN: demanded our boarding passes from the prior flight…. no pass, no proceed
Mine was in the garbage. I put my bag tags in my passport. I check that my frequent flyer number is correct and then I discard the boarding pass while onboard the flight. There was no arguing with the woman, pointing out there was nowhere else I could have come from.
Then the customs agent came, and let me go back (now with 4 other travellers in tow) to the West Jet arrivals desk. The agent there was supposed to reprint our old passes. Nope… the WestJet agents can’t do that. The agent came back with us to the lady in the red jacket… no amount of reassurance that we came off a plane would work.
So… long story short… tell ALL of your customers to retain ALL boarding passes until they get back home.
Oh.. and we had a great trip!!”
Have you had similar experiences?